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Contact us

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Our dedicated team of support are here to help you, whenever you need it. Send us an email at help@circusbingo.com

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If you need an answer quickly, you can reach us via phone. Our customer service team is the friendliest in the business. Call 0800 901 2510 for assistance.

FAQ

Lost your way around the Circus? Need a helping hand? Don’t worry, our support team is always available for our players! Take a look at our most frequently asked questions below, and if you still have questions, don’t hesitate to Contact Us!

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I received a free spins voucher, how do I use it?

Got a free spins voucher? Great! Once you’re logged in, you’ll find your free spins vouchers in the Members Area. You can also head into the lobby and click the Present icon in the top right corner to see any free spins you have to claim.

How do I know the games are fair?

Every game on Circus Bingo uses a random number generator (RNG) to ensure random results. Our software is thoroughly tested by external testing houses, and it undergoes regular maintenance to prevent problems occurring. This applies to every bingo, slot, casino and instant game on the site.

Are my payment details secure?

We use SSL Encryption with 128 bit encryption on Circus Bingo to ensure your details stay confidential and private at all times. Any sensitive data sent from your account is encrypted, making it impossible for anybody to crack the code and see your personal details.

How will transactions appear on my bank statement?

All your deposits and withdrawals will be listed on your bank statement until the title Cassava Enterprises or Virtual MaSerIRL.

How do I cash out and get paid?

Withdrawals can be requested in the Members Area, next to the Deposit option. Withdrawal times and max amounts vary depending on the option you are trying to make a withdrawal with; check our withdrawal policy for more information.

What happens if I get disconnected from a game?

Having internet troubles? Don’t worry, if you’re disconnected from a game while it is in play, it will still play out as normal, and any wins will be added to your account correctly.

Bingo games

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9p

Chat host

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High 5

5p

Chat host

Players badge5

Bingo Buddies

4p

Chat host

Players badge54

Chatterbox

10p

Chat host

Players badge28

Mystery Jackpots

5p

Chat host

Players badge9

Bingo Roulette

5p

Chat host

Players badge37

90's Extreme

10p

Chat host

Players badge13

Sunny '90s

5p

Chat host

Players badge42

BOUNCE'T

FREE

Chat host

Players badge56

Daily Doozey

10p

Chat host

Players badge17

Big Fat 10

£1.00

Chat host

Players badge3

Roller Coaster

50p

Chat host

Players badge1

Exclusively Newbies

1p

Chat host

Players badge13

WOW!

50p

Chat host

Players badge36

£500 Wacky Wednesday

25p

Chat host

Players badge26

£1K Wishful Thursday

£1.50

Chat host

Players badge45

£1k Payday

FREE

Chat host

Players badge19

Freemium

FREE

Chat host

Players badge2381

£250 Sunday Sizzle

50p

Chat host

Players badge19

£10K Sunday Funday

5p

Chat host

Players badge4

£600 Dreamy Monday

£10.00

Chat host

Players badge1177

The Big £10,000

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