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We Got Your Back

Hello friend. Looks like you might be a bit stuck. It's okay *hugs*. We have lots of information to help you. Take a look through the following guides to see if we can answer your question. We want to help our family out so you can get back to all the bingo goodness. Here's some information that might help

contact us

If you have a problem, we want to hear from you. We don't want our circus family to be sad. That's why we have lots of ways for our players to contact us. Whatever you need, we are here to help you 24/7.


Our highly skilled team of representatives are here to help you.
Send us an email at help@circusbingo.com


If you need an answer quickly, you can reach us via phone. Our customer service team is the friendliest in the business. Call 0800 901 2510 for assistance.


Frequently asked questions

Frequently Asked Questions

I received a Free Spins voucher, how do i claim it?
  • Oh you lucky person! You can claim your free spins voucher by logging into the site and entering our game lobby. Once you're in the lobby, click on the gift icon located at the top section next to the Circus Bingo logo. If you received a voucher and cannot find any gift icon please contact us, one of our support peanuts will be happy to help.
How do I get my free game on Pablo's Nuts?
  • When you make your first deposit of £10 at Circus Bingo, we will give you a free game of Pablo's Nuts. And that's not all; every time you make a redeposit, you get another free game!
I have just completed a High Striker challenge and it hasn't updated
  • Don't worry friend! It can take up to 24 hours for our technical peanuts to update your achievements... but you'll get ?em! If an achievement hasn't updated after 24 hours then please contact our helpful support peanuts.
What are Wagering Requirements and what are my benefits?
  • Each bonus received will come with a pre-defined wagering requirement. This means that if you played a game with your bonus funds and won, your winnings would then go to your Bonus Balance until you have played through the required wagering requirement.
  • With our new system in place you will now receive bigger, better and more exciting Bonuses while keeping your bingo environment friendly and fun!
  • In addition we've made it super easy for you to keep track of all of your bonuses. For each Bonus received you will be able to see its wagering requirements and track your progress towards fulfilling it.
  • You're not missing out or losing out on anything because these wins came from a FREE Bonus!
What happens if I have purchased my cards and I get disconnected from the game?
  • As soon as your cards are purchased, you are in the game regardless of your connection status.
  • The game outcome is generated at our servers, and if one of the cards you have purchased is a winner, then you will win. If you get disconnected for any reason, and you have purchased cards, then check your transactions in the members area to see if you won.
Why can I not connect to the chat server?
  • Our chat servers may be down from time to time, but this is not frequent. Often, if your computer sits behind a firewall, the firewall will not allow our chatservers to send messages to your computer.
Can I keep my card numbers from game to game?
  • Unfortunately not. In keeping things fair, all cards are randomly generated at the time you request them.
  • If you do not like the numbers of your issued cards, you can simply click the GET NEW CARDS button to get issued with a new batch.
How do I cash out and get paid?
  • Payouts can be requested from the cashier. Withdrawals are processed based on the method that you have used to make your deposit. Please find the maximum withdrawal timeframes below:

    Payment method Withdrawal process time Withdrawal completion time Total Payment posted from:
    Credit/Debit Cards 48 hours 5 days 4-7 days Cassava Ltd/ Virtual MaSerIRL (as applicable)
    MasterCard (UK only) 48 hours 2-3 days 3-5 days Cassava Ltd
    Cheque 48-72 hours UK Only - up to 6 days ROW - 10-15 days Europe 7 - 10 days UK - 5-8 days ROW - up to 21 days Europe up to 15 days Chexx Inc issued by Northern Bank
    Neteller 48 hours 2-3 days 4-5 days Cassava Ltd
    Wire Transfer 48 hours 4-7 days 7-10 days Cassava Ltd
    Paypal 48 hours 2-3 days 4-5 days Cassava Ltd

    Please find our withdrawal policy here .

How will my transactions appear on my bank or credit card?
  • Your deposits and withdrawals will be listed on your bank statement under the title Cassava Enterprises or Virtual MaSerIRL.
Are my payment card details secure?
  • We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
  • This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
  • This makes it impossible for people to crack this code and gain access to your confidential details.
How do I know the bingo games are fair?
  • To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure random results. Whether it's the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by Circus Bingo.
I received a Free Spins voucher, how do I claim it?
  • Once you login to the site and enter the gaming lobby, click on the gift icon located at the top section next to the site logo. If you received a voucher and cannot find any gift icon please contact us
How do I get support?
  • Feel free to contact us with any questions or support issues.
  • We will endeavour to answer all queries within 72 hours.
  • We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.

getting Started

Hey friend, need some help? We got your back; follow this easy guide to get straight into the circus action. If you still need some help, contact our friendly support peanuts here.

1. Join the circus

New to the circus? First off: welcome friend! We're glad you came. Hit that shiny "Join" button to be taken to our super simple registration form. Fill in your basic deets, choose your username and you're on your way. Remember to add your card details for your free turn on Pablo's Nuts!

2. Claim Your Bonus

To get your awesome circus bonus, you are going to need to make a cheeky deposit. You can make your first deposit from the lobby, your player area or even our home page. We have loads of different ways for you to add funds to your account; we always got yo back.

3. Play!

Oh yes friend, it's time to get stuck in with our finest games. Enter the games lobby to choose from a selection of bingo rooms or slot games. When you see one you like, enter the bingo room or hit the play button.

4. Withdraw

Ah winners... the stars of our bingo show! If you hit that big win; congratulations! We have made it super easy for you to withdraw your winnings. You can find detailed information on withdrawal times right here.

About Us

The gaming services on this website are operated by members of the 888 group headquartered in Gibraltar: Cassava Enterprises (Gibraltar) Limited and Virtual Digital Services Limited, which hold a Gibraltar gaming license and 888 UK Limited which is licensed and regulated by the Great Britain Gaming Commission. The 888 group is a market leader in the global online gaming industry, as reflected by the number of players and player satisfaction.

All games on this website are audited and extensively tested to ensure fair play and honest payouts. Our main priorities are Security, Privacy and Fair Play for all of our customers.

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